Product Manager, Operations

Are you a technically proficient Product Manager with a passion for optimizing operations and driving scalable solutions?
As a Product Manager in the Operations team at Workwize, you'll be at the forefront of enhancing our global operational efficiency. If you excel at setting a clear product vision, managing intricate technical features, and ensuring seamless execution, this role is made for you!

At Workwize, we’re revolutionizing how businesses support their global teams.
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.
Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.

About the role:

As the Product Manager at Workwize, with a strong technical background to join our Operations team. In this role, you will be responsible for driving the efficiency and scalability of our global operations. You will work closely with Service Owners and other cross-functional teams to set and execute a product vision that enhances our platform's scalability and operational excellence. This role is crucial in managing and optimizing processes such as equipment onboarding, repair, retrieval, reselling, decommissioning, and storage for IT devices globally.


Key Responsibilities & Competencies:

To succeed in this role, you’ll focus on excelling in the following key areas:

      1.  Product Vision & Strategy:

• Define and execute a product vision focused on scalability, operational excellence, and efficiency.

• Prioritize and deliver features that enhance automation and streamline global operations.
  
  2. Collaboration & Stakeholder Management:

• Partner with Service Owners and cross-functional teams to align on solutions that improve both customer experience and operational efficiency.

• Regularly update stakeholders, including leadership, on product plans, progress, and outcomes.
  
  3. Data-Driven Decision Making:

• Use data and KPIs to identify areas for improvement, guide feature prioritization, and track product performance.
  
  4. Global Scalability & Execution:

• Ensure that product changes support seamless global scaling, considering diverse geographies, regulations, and logistics.

• Oversee the product lifecycle from ideation to execution, ensuring timely delivery and alignment with company goals.
  
  5.Customer Feedback Integration:

• Continuously gather and incorporate feedback from internal teams and clients to ensure product updates meet operational goals and customer needs.

Skills & Qualifications:

• Bachelor’s degree in Engineering, Business, or Operations, with a proven deep understanding of Software Engineering.

• 5+ years of working experience in the same or similar role

• Experience in Product Management: Minimum of 3-5 years in a product management role within SaaS, preferably in operations or logistics-intensive environments. B2B SaaS experience is a plus.

• Technical Proficiency: Ability to collaborate with development teams to scope technical solutions and oversee implementation.

• Data Analytics & Reporting: Strong understanding of data-driven decision-making and experience with analytics tools to track KPIs and identify operational inefficiencies.

• Project Management Skills: Ability to manage multiple projects simultaneously, set priorities, and meet deadlines in a fast-paced environment.

• Leadership & Communication: Strong leadership skills with the ability to influence cross-functional teams and communicate effectively with both technical and non-technical stakeholders.
  

Our Team:

Join Workwize and be part of a team that’s reshaping the future of work. Our Operations team is key to ensuring that our platform remains efficient, scalable, and impactful. We value diversity, innovation, and the growth of our employees, offering a dynamic work environment where creativity and collaboration thrive. If you're ready to take on the challenge of improving global operations and making a lasting impact, we'd love to hear from you.

Workwize Offers:

• Flexibility to work in a hybrid environment, balancing office and home settings.

• The best working setup, with all necessary tools and equipment provided.

• A vibrant, entrepreneurial work environment that encourages innovation and growth.

• Weekly team lunches and monthly surprise events to build team spirit and have fun along the way.