IT Project Manager

Are you an experienced IT Manager with a passion for streamlining IT operations worldwide?

At Workwize, we're looking for an experienced IT Manager/Project Manager to lead and optimize our global IT configuration and wipe-up capabilities for our clients as well as internally. If you excel at leading projects, improving processes, and driving efficiency in IT operations, this role is for you!

At Workwize, we’re revolutionizing how businesses support their global teams.
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.
Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.

About the Role:

As the IT Project Manager, you will be responsible for streamlining our global IT configuration and wipe-up processes to ensure seamless operations for our clients, as well as for Workwize. You will oversee project execution, optimize workflows, and implement innovative solutions to enable flowless Device enrollment and Wipe-up for a variety of clients, all across the globe. Reporting to the VP Operations, you will collaborate closely with the Tech and Operations teams to align technical capabilities with client needs and continuously improve our services.

Key Responsibilities:

     1. Project Management

• Building a Roadmap of projects to enable Workwize clients to have error-free MDM enrollment (or imaging) on their orders and Wipe-up on their devices

• Lead projects from conception to completion, including road-mapping, automation and timeline management, in relationship with other Operations and Tech teams

• Helping design our platform experience in regards to Device configuration and Wipe-up, ensuring a great/seamless client experience

• Monitor IT performance metrics and make recommendations for improvements to optimize efficiency and productivity.
  
  2. Escalations management

• Solving day-to-day issues from our clients with enrollment/wipe-up and informing roadmap of projects with conclusions from issues

• Discussing with Workwize suppliers/Workwize Warehouses to ensure that the right setup is put in place for Device configuration/Wipe-up requirements to work smoothly
  
  3. IT Manager internally for Workwize

• Develop and implement IT strategies that align with Workwize’s business objectives.

• Manage Workwize’s fleet of IT equipment internally

• Setup automated employee onboarding and offboarding workflows

• Setup IAM for SaaS and processes for access control management

• Setup ITAM tooling to maintain inventory of all equipment

• Manage Workwize’s Mobile Device Management and keep in compliance with CyberSecurity policies

• Provide IT-Support internally to Workwize employees

Skills & Requirements:

• 5+ years of experience in IT management, with a proven track record of leading IT operations and projects.
• Deep expertise in ABM, Autopilot, MDM enrollment, device imaging, and wipe-up processes.
• Proficiency with SaaS applications, IAM tools, and asset management automation, as well as other relevant IT management applications.
• Exceptional verbal and written communication skills in English, with the ability to convey complex technical concepts clearly and effectively.

Characteristics:

• Proactive with a customer-centric mindset

• High level of structure, able to follow and set scalable processes

• Bias for action

• Strong analytical and problem-solving abilities

• Adaptable and innovative in a fast-paced environment

Our Team:
Join Workwize and make an impact! We're revolutionizing the way we work and care deeply about our employees' growth and satisfaction. Our diverse team of ambitious professionals, including entrepreneurs, operational specialists, developers, and sales experts, constantly seeks original ideas to reach more consumers and provide top-notch value to our customers. At Workwize, we celebrate individual expression, valuing diverse perspectives and encouraging creativity. We believe in having a great time along the way, fostering a positive and enjoyable work environment. Come unleash your potential with us!

Workwize offers:

• Flexible hybrid  work environment

• Top-notch tools and equipment provided

• Vibrant, entrepreneurial culture with opportunities for growth

• Offsites and multi-yearly team bonding events

• Team lunches and surprise events to keep things fun