Do you want to make a positive impact and directly contribute to the improvement of work life? Can you bring the best out of your team? And can you overcome challenges and solve problems? Continue reading to see if the Customer Support Manager role at Workwize is something for you!
Do you want to make a positive impact and directly contribute to the improvement of work life? Are you able to get the most out of your team? Are you able to overcome obstacles and solve problems? Continue reading to see if Workwize's Customer Support Manager position is the perfect fit for you!
Start date a.s.a.p. 40 hours per week.
Workwize. Impacting the world by enabling the hybrid working model
At Workwize we are building the application to let the most forward-thinking companies manage remote equipment, anywhere in the world. We help firms to provide, maintain and manage all remote office equipment and services by centralizing this into one platform.
Our Customer Support Manager Is:
As Workwize's Customer Support Manager, you are responsible for overseeing the customer support day-to-day business. You make sure that Workwize's customers get excellent service in order to improve their overall platform experience. Meanwhile, you'll look for ways to improve our customer experience and grow your team.
You assure that our Customer Support Team is well-trained and has access to the most up-to-date tools and information in order to provide best-in-class service. Whilst adapting to Workwize's ever-changing environment, you will also build and implement new processes to improve quality and efficiency.
The Customer Support Manager reports directly to our Head of Operations and collaborates closely with the operations and customer success managers to ensure that our service is continually improving. You are the customer's voice as we build new products and you report out with data-driven and actionable insights to improve Workwize's overall performance and impact.
Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meet you and see if there is a match with the Workwize team!
Skills and Qualifications