Customer Support Manager

  • Customer Support
  • Amsterdam, Netherlands

Customer Support Manager

Job description

Do you want to make a positive impact and directly contribute to the improvement of work life? Can you bring the best out of your team? And can you overcome challenges and solve problems? Continue reading to see if the Customer Support Manager role at Workwize is something for you!

Do you want to make a positive impact and directly contribute to the improvement of work life? Are you able to get the most out of your team? Are you able to overcome obstacles and solve problems? Continue reading to see if Workwize's Customer Support Manager position is the perfect fit for you!

Start date a.s.a.p. 40 hours per week.



Workwize. Impacting the world by enabling the hybrid working model

At Workwize we are building the application to let the most forward-thinking companies manage remote equipment, anywhere in the world. We help firms to provide, maintain and manage all remote office equipment and services by centralizing this into one platform.

Our Customer Support Manager Is:

  • Assertive; you are self-motivated and proactive
  • Transparent & Honest; you mean what you say and are not afraid to express yourself
  • Flexible; you can thrive in a changing and fast paced environment
  • Responsible; you set your own priorities and follow through on them. And if you need assistance, you will always reach out to the team
  • Ambassador of hybrid working; you support the hybrid working policy

Your role
As Workwize's Customer Support Manager, you are responsible for overseeing the customer support day-to-day business. You make sure that Workwize's customers get excellent service in order to improve their overall platform experience. Meanwhile, you'll look for ways to improve our customer experience and grow your team.

You assure that our Customer Support Team is well-trained and has access to the most up-to-date tools and information in order to provide best-in-class service. Whilst adapting to Workwize's ever-changing environment, you will also build and implement new processes to improve quality and efficiency.

The Customer Support Manager reports directly to our Head of Operations and collaborates closely with the operations and customer success managers to ensure that our service is continually improving. You are the customer's voice as we build new products and you report out with data-driven and actionable insights to improve Workwize's overall performance and impact.


Our Team

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.

Workwize offers:

  • A Managerial position in which you continue to grow
  • Ability to change working environment between home and the office
  • The best working set-up, both at home and the office in the heart of Amsterdam
  • Working in a young, flexible and entrepreneurial environment
  • Daily team lunches
  • Monthly Suprise Events
  • Salary: between € 2600 and € 3400 gross a month

We are looking forward to meet you and see if there is a match with the Workwize team!

Job requirements

Skills and Qualifications

  • Bachelor’s degree
  • High problem solving skills
  • Critical and attention to details
  • 2+ years work experience
  • Experience in managing customers in B2C or B2B
  • English & Dutch communication skills, business level

Characteristics

  • You are able to build and support a remote-first part-time team of CS heroes
  • You are analytical and data driven
  • You have excellent interpersonal and communication skills
  • You are customer-centric
  • You love to work in a structured way and are detail-oriented
  • You are humble enough to take on tickets but able to see the bigger picture
  • You love working in an international & diverse team