Customer Success Manager

Do you want to make a positive impact and directly contribute to making hybrid work easier for companies and their employees around the world? Are you a people person who loves to work with cool clients such as Mollie, WeTransfer, and Hellofresh? Continue reading to see if the Customer Success role at Workwize is something for you!
Start date a.s.a.p.

Workwize. Impacting the world by enabling the hybrid working model.
Hybrid working has become the new way of working and it’s here to stay. We love to help companies connect with their employees and help them show they care by setting them up with the right equipment to enable success. Through our centralized platform, we streamline the process of providing, maintaining, and managing remote office equipment and services, empowering forward-thinking companies to unleash their growth potential and create a tangible impact on the world. Be part of our inspiring mission and shape the future of work today!

CSM Role – English speaking
We are looking for a new Customer Success Manager that understands our customer business objectives and acts as a trusted advisor to our clients. Meaning you can have a call in the morning with Friesland Campina, Otrium, or Catawiki, during the afternoon you will call with a prospective client to discuss onboarding, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers, and have the ability to shift gears at a moment’s notice. You also enjoy the challenge of excellent customer service in a fast-paced environment. As our clients' needs can differ, the solutions and your approach might differ from time to time.

Workwize currently has over 14.000 users in the European market and beyond. Are you in for a great adventure by jumping into a market that is growing at the speed of light and do you care about delivering happiness to customers? Let’s meet!

What You Will Do.

1.   Drive customer success and satisfaction:

• Be responsible for the complete customer lifecycle, ensuring successful delivery, onboarding, adoption, and renewal of products and services
• Strengthen relationships by prioritizing engagement with customers

2.   Enhance the customer onboarding experience and “time to value”:

• Continuously enhance onboarding procedures for new customers, ensuring seamless experiences
• Optimize and navigate complex client requirements to drive effective onboarding

3.   Establish revenue growth by utilizing expansion potential:

• Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential

Our Team
Join Workwize and make an impact! We're revolutionizing the way we work and care deeply about our employees' growth and satisfaction. Our diverse team of ambitious professionals, including entrepreneurs, operational specialists, developers, and sales experts, constantly seeks original ideas to reach more consumers and provide top-notch value to our customers. At Workwize, we celebrate individual expression, valuing diverse perspectives and encouraging creativity. We believe in having a great time along the way, fostering a positive and enjoyable work environment. Come unleash your potential with us!

Workwize offers:

· A position in which you can continue to grow toward a more senior role

· Freedom to change the working environment between home and the office

· The best working set-up

· Working in a young, flexible and entrepreneurial environment

· Daily team lunches

· Monthly Surprise Events

We are looking forward to meeting you and see if there is a match with the Workwize team!

Skills and Qualifications

• Bachelor’s and/ or Master’s degree
• 2+ years in a client-facing role, managing complex accounts, preferably in a SaaS company
• High problem-solving skills
• Powerpoint and Excel skills
• Critical attention to details
• Experience in data analysis
• English communication skills, business level

Characteristics

• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
• You are a caring person, that wants to make a difference for customers
• Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
• Excellent verbal and written English communication skills, including the ability to present to executives and key decision-makers
• Transparent & Honest; you mean what you say and are not afraid to express yourself
• Experience using CRM systems, with Hubspot experience being a plus
• You are a natural-born team player who is open for everything and everyone
• Ambassador of hybrid working; you support the hybrid working policy