Customer Success Team Lead

Do you want to make a positive impact and directly contribute to making hybrid work easier for companies and their employees around the world? Are you a people person who loves to work with cool clients such as Monday.com, EQT, Ingenico, Hellofresh? Continue reading to see if the Account Executive role at Workwize is something for you!
Start date a.s.a.p.

Workwize. Impacting the world by enabling the hybrid working model.
Workwize is revolutionizing the workplace by creating global work without borders, embodying a vision where every organization can empower a truly global workforce. Our mission is to facilitate this empowerment through zero-touch global IT management: an all-in-one equipment platform that helps IT teams to deploy, manage, and retrieve IT & office equipment across 100+ countries within days. With automated workflows, IT teams save more than 40% of their time by eliminating the manual burden when on- and offboarding their workforce with IT equipment.

CSM Team Lead

As a CSM Team Lead at Workwize, you’re responsible for both your team’s and your own portfolio. The days are dynamic and you’re great at striking a balance between empowering your team and making sure your own clients are happy. Most days will start by setting team priorities and facilitating morning meetings to align objectives. When all objectives are set and clear, your focus shifts toward your own portfolio and engaging with clients such as: FrieslandCampina, Catawiki and Mollie. If there’s any escalations in your team, you make sure to handle them. In the afternoon, you make sure all your Key Results are on track, or adjust strategy where needed. You analyze our strategic processes in order to optimize our current way of working or prepare to implement entire new processes. Finally, you reflect on the team’s performance and plan for ongoing success, ensuring everything will go even more smoothly next month.  

Are you ready for a great adventure and the next step in your leadership? Let’s meet! 

What You Will Do. 

Drive team success in NPS scores

• Ensure that everyone in your team sets the right priorities in their portfolio
• Effectively manage (team) escalations 
• Implement strategic processes to improve client happiness 

Maximize NDR scores for team portfolio

• Effectively manage the client lifecycle (e.g. renewals) 
• Analyse most impactful client opportunities and support your team in achieving successes

Strategic project management (OKR’s)

• Actively identify and manage strategic projects across the CSM domain
• Successful stakeholder management and oversee complex projects 

Our Team
Join Workwize and make an impact! We're revolutionizing the way we work and care deeply about our employees' growth and satisfaction. Our diverse team of ambitious professionals, including entrepreneurs, operational specialists, developers, and sales experts, constantly seeks original ideas to reach more consumers and provide top-notch value to our customers. At Workwize, we celebrate individual expression, valuing diverse perspectives and encouraging creativity. We believe in having a great time along the way, fostering a positive and enjoyable work environment. Come unleash your potential with us!

Workwize offers:

· Freedom to change the working environment between home and the office.

· The best working set-up.

· Working in a young, flexible and entrepreneurial environment.

· Daily team lunches.

· Monthly Surprise Events.

Skills and Qualifications

• 5+ years in Customer Success Management or client facing roles
• 3+ years leadership experience, preferably while scaling a team
• Experienced in leading complex projects and both internal and external stakeholder management
• Strong analytical skills 

Characteristics

• You’re resilient, flexible and able to deal with difficult situations
• You love coaching others, helping them become successful
• Familiar with a dynamic environment such as a scale-up
• Great conflict management skills, able to handle any difficult client 
• You are a fluent in (business) English 
• Experience with CRM’s (Hubspot) or Zendesk is a pre