Customer Success Manager

Do you want to make a positive impact and directly contribute to making hybrid work easier for companies and their employees around the world? Are you a people’s person who loves to work with cool clients such as Mollie, WeTransfer, and Hellofresh? Continue reading to see if the Strategic Customer Success Manager role at Workwize is something for you!

At Workwize, we’re revolutionizing how businesses support their global teams.
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.
Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.

CSM Role – English speaking
We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients based globally,  mainly based in Europe and in the USA.
Meaning you can have a call in the morning with Friesland Campina, Otrium, or Catawiki, during the afternoon you will call with a prospective client to discuss onboarding, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients' needs differ, the solutions and your approach will differ as well. 

What You Will Do:

1. Drive customer success and satisfaction:

• Be responsible for the complete customer lifecycle, ensuring successful delivery, onboarding, adoption, and renewal of products and services

• Strengthen relationships by prioritizing engagement with customers

2. Enhance the customer onboarding experience and “time to value”:

• Continuously enhance onboarding procedures for new customers, ensuring seamless experiences

• Optimize and navigate complex client requirements to drive effective onboarding

3. Establish revenue growth by utilizing expansion potential:

• Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling

• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential

Skills and Qualifications:

• Bachelors and/ or Masters Degree (or an interesting reason for dropping out)

• 2+ years in a client-facing role, managing complex accounts, preferably in a SaaS company

• Sales experience is highly beneficial

• High problem-solving skills

• PowerPoint and Excel skills

• Critical attention to details

• Experience in data analysis; dive deep into customer data to help the CSM team identify trends and opportunities for improvement.

• English communication skills both written and verbal - Business level

Characteristics:

• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment

• You are a caring person, that wants to make a difference for customers

• Thorough & analytical; you are eager to use the data to identify possibilities to support the clients

• The ability to present to Executives and Key Decision-makers

• Transparent & Honest; you mean what you say and are not afraid to express yourself

• Experience using CRM systems, HubSpot experience being a plus

• You are a natural-born team player who is open for everything and everyone

• Ambassador of hybrid working; you support the hybrid working policy

Our Team:

Join Workwize and make an impact! We're revolutionizing the way we work and care deeply about our employees' growth and satisfaction. Our diverse team of ambitious professionals, including Entrepreneurs, Operational Specialists, Developers, and Sales Experts, are constantly seeking original ideas to reach more consumers and provide top-notch value to our customers. At Workwize, we celebrate individual expression, valuing diverse perspectives and encourage creativity. We believe in having a great time along the way, while fostering a positive and enjoyable work environment. 

Workwize offers:

• A position in a fast-growing, and dynamic environment.

• Flexibility to work in a hybrid environment, balancing office and home settings.

• The best working setup both at home and in the office, with all necessary tools and equipment provided.

• A vibrant, entrepreneurial work environment that encourages innovation and growth.

• Weekly team lunches and monthly surprise events to build team spirit and have fun along the way.