Internship - Customer Success Manager

Location: Amsterdam, Hybrid (3 days per week in the office, 2 days per week at home)
Internship Length: Flexible, approximately 6 months, with the possibility of joining our team after a successful evaluation.

Are you passionate about helping others succeed and eager to learn in a fast-paced, innovative environment?

At Workwize, we’re looking for a Customer Success Manager Intern who is excited to dive into the world of customer success and support our clients in their journey. In this role, you’ll develop your skills by working closely with our CSM team, gaining hands-on experience in client engagement, data analysis, and day-to-day operations. If you're driven by curiosity, proactive in your approach, and ready to learn how to make an impact, this opportunity is perfect for you!

Workwize: Impacting the world by enabling the hybrid/remote working model
Hybrid working has become the new norm, and it’s here to stay.
At Workwize, we empower companies to connect with their employees by providing the right tools and equipment to ensure their success. Through our centralized platform, we streamline the process of provisioning, maintaining, and managing remote and hybrid office equipment and services. Our mission is to help forward-thinking companies unlock their growth potential and make a tangible impact on the world.

What you will learn:

• Customer Success best practices: Learn how CSMs drive customer satisfaction, growth, and retention.

• Data & Analytics: Dive deep into customer data to help the CSM team identify trends and opportunities for improvement.

• Cross-functional collaboration: Work alongside our operational teams to ensure seamless customer experiences.

• Strategic engagement: Gain insight into how CSMs engage with clients to ensure success, using real-time feedback and hands-on client interactions.

Key Responsibilities:

• Assist CSMs with operational tasks such as submitting onboarding tickets, setting up basic accounts, and monitoring high-risk client orders.

• Support CSMs by exporting and analyzing data from client accounts to help troubleshoot issues and answer product-related questions.

• Monitor customer usage patterns and provide feedback to the CSM team to enhance customer satisfaction and retention strategies.

• Help prepare Business Review data, Success Plan data, and other ad-hoc reports as needed.

• Collaborate with various teams across the organization to ensure client needs are met quickly and effectively.

Skills & Qualifications:

• Graduated or currently pursuing a degree in Business, Marketing, IT, Data Analyst, Project Manager or a related field (or have a strong interest in these areas).

• Good communication and interpersonal skills, with a willingness to learn and grow.

• An interest in SaaS or customer success is a plus, but not required—you’ll learn a lot on the job!

• A basic understanding of data and analytics is helpful, but not essential. We’ll teach you the ropes.

• A problem-solving mindset with a positive, customer-first attitude.

• Ability to work well in a team and independently when needed.

Benefits:

• Be part of a fast-paced Customer Success team, gaining valuable hands-on experience in the field.

• Immerse yourself in a startup culture with a flat structure where your ideas and contributions are truly valued.

• A fantastic opportunity to work with data and develop skills in data analysis and reporting, directly impacting customer satisfaction.

• Collaborate with cross-functional teams on real-world projects that make a tangible difference for our clients.

• Potential to join the Workwize team after a successful internship evaluation.

• Receive mentorship from experienced Customer Success Managers, equipping you with the skills and knowledge to excel in your future career.

What Workwize Offers:

• A vibrant, entrepreneurial work environment that encourages innovation and growth.

• A monthly internship compensation of €500 gross.

• Weekly team lunches and fun monthly surprise events to boost team spirit and camaraderie.

• Flexibility to work in a hybrid environment, balancing office and remote work settings.

• The best work setup with all the necessary tools and equipment provided to ensure your success.